Maximize CX with Social Media Monitoring

Social media platforms play a critical role in shaping customer experience. Wiseback introduces its social media monitoring service to strengthen your digital reputation and effectively manage customer experience across all channels. Easily monitor customer reviews on Google Play, App Store, Google Business, Instagram, Yelp, Tripadvisor, Twitter, Facebook, and many more from a single point!

Omnichannel Platform Captures Every Customer Voice

Don’t let valuable customer conversations slip through the cracks! Wiseback bridges the gap between traditional feedback channels and the ever-evolving social media landscape. Our omnichannel platform seamlessly integrates leading social media platforms like Google Play, App Store, Google Business, Instagram, TripAdvisor, Yelp, and more, ensuring you capture every customer voice. Gone are the days of scattered data and missed opportunities. Wiseback unifies your experience data in a single, centralized location, empowering you to gain a holistic view and make data-driven decisions that elevate your customer experience.

AI Powered Social Media Insights

Say goodbye to data silos and manual analysis! Wiseback’s platform centralizes all your customer feedback, regardless of source. Our powerful AI engine then takes center stage, automatically analyzing open-ended comments and uncovering hidden gems of insight. Gone are the days of deciphering mountains of text. Wiseback’s AI groups comments by theme and topic, delivering clear, actionable intelligence. Comparative impact analysis, insightful tag clouds, and happiness trends – all at your fingertips. Wiseback empowers you to understand your customers on a deeper level and make data-driven decisions that drive exceptional experiences.

Benchmark Your Success and Crush the Competition with Wiseback

Wiseback goes beyond vanity metrics. We transform social media scores into a clear, actionable happiness rate, allowing you to compare performance across all channels at a glance. But that’s not all! Wiseback unlocks a game-changing advantage: instant competitor benchmarking. See how your happiness scores and sentiment analysis stack up against the competition, all on the same social media platforms. And while competitors grapple with deciphering open-ended feedback, Wiseback’s AI takes the wheel. Our innovative sentiment analysis automatically analyzes open-ended responses, revealing the emotions behind your customers’ words. Wiseback empowers you to understand customer sentiment, benchmark your success, and make data-driven decisions that leave the competition in the dust.