Empower Team Collaboration with Role-Based User Management

Wiseback facilitates comprehensive experience management by bringing all stakeholders onto a unified platform. With role-based authorization, every user engages in experience management within their specific area of responsibility. This ensures that teams collaborate effectively while maintaining data security and operational integrity. Whether it’s customer service representatives, analysts, managers, or administrators, each role accesses tailored functionalities to streamline workflows and optimize outcomes. Experience seamless collaboration and enhanced productivity with Wiseback’s role-based user management capabilities.

Streamlined Role-Based Authentication

Wiseback offers four distinct user roles designed to optimize platform access and management. The Viewer role provides basic data viewing capabilities, suitable for stakeholders requiring insights without modification rights. For a deeper analytical perspective, the Super Viewer role offers enhanced viewing privileges and access to advanced reporting features. The Editor role empowers users to actively participate in data management by creating, modifying, and customizing forms and reports. At the highest level, the Admin role oversees platform administration, managing user roles, permissions, and configurations to ensure data integrity and security. This role hierarchy promotes efficient collaboration and ensures that users have the appropriate level of access to meet their specific needs.

Form and Business Property-Based Authorization

Wiseback offers flexible authorization settings based on business properties such as stores or business units, tailored to fit diverse organizational hierarchies. This feature allows administrators to assign permissions and access levels specific to each property, ensuring streamlined management and security across different branches or units. Whether managing feedback collection, analytics, or administrative tasks, this capability enables efficient delegation of responsibilities while maintaining operational integrity and data security. Simplify hierarchical management with Wiseback’s customizable authorization settings, designed to meet the unique needs of your business structure.

Streamlined Authorization Features with GDPR Compliance

Within Wiseback, you have precise control over user permissions to enhance operational efficiency, data security, and GDPR compliance:

Authorized users can access detailed contact information and tracking fields, providing essential insights for informed decision-making while ensuring compliance with GDPR regulations. They can assign issues on permitted forms, ensuring timely management and resolution of customer feedback in a privacy-conscious manner. Additionally, designated personnel can close issues on approved forms, facilitating effective customer service practices while adhering to GDPR guidelines. Access to comments associated with feedback and interactions promotes transparency and collaboration within your team, empowering everyone to contribute effectively to customer experience management while maintaining GDPR standards. These robust authorization capabilities in Wiseback streamline operations, uphold data integrity, and optimize overall workflow efficiency, all within a GDPR-compliant framework.

User-Based Report Submission in Wiseback

Wiseback offers customizable user-based report submission settings to cater to your specific needs. You can opt to receive report notifications via email or SMS, ensuring you stay updated on crucial feedback. Customize your preferences further by choosing to receive notifications only for feedbacks with comments, allowing you to focus on actionable insights. Additionally, you have the flexibility to set your reporting frequency—whether weekly or monthly—enabling consistent monitoring of performance metrics and strategic planning. This feature enhances your ability to manage feedback efficiently and make informed decisions to improve customer experiences with Wiseback.

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