Enhance Experience Management with AI-Powered Platform

Designed for seamless end-to-end experience management, Wiseback empowers you to collect real-time omni-channel feedback from all touchpoints. Harness the power of artificial intelligence with our feature-rich platform, tailored to meet all your experience management needs. With Wiseback, enjoy the flexibility of bi-directional integration, ensuring your systems work in harmony. Elevate your experience management with Wiseback.

Advanced Form Builder

Create forms in minutes with the Wiseback drag-and-drop builder, allowing you to incorporate metrics, open-ended, and closed-ended questions while establishing logical flows based on responses. Say goodbye to boring surveys by infusing your forms with emojis and images, and customize the design to your liking. Easily add translations for multilingual support and set participation rules, all while optimizing your forms for mobile, desktop, tablet, and kiosk displays.

Efficient Contact Management for B2B and B2C

Wiseback streamlines contact management with powerful features tailored for both B2B and B2C environments. Easily create and update contact records, transfer them individually or in bulk via Excel or CSV files, and organize them into groups that you can dynamically update. With auto-sync capabilities, contact records are automatically updated in real-time as responses arrive, ensuring your data is always current.

Leverage automatic assignment of contacts to groups based on NPS and Happiness scores to optimize customer segmentation effortlessly. Gain valuable insights by viewing and managing comprehensive contact histories directly from their cards, enabling personalized interactions and informed decision-making. Wiseback provides robust tools to enhance efficiency and effectiveness across both B2B and B2C customer engagement strategies.

Empower Team Collaboration with Role-Based User Management

Wiseback facilitates comprehensive experience management by bringing all stakeholders onto a unified platform. With role-based authorization, every user engages in experience management within their specific area of responsibility. This ensures that teams collaborate effectively while maintaining data security and operational integrity. Whether it’s customer service representatives, analysts, managers, or administrators, each role accesses tailored functionalities to streamline workflows and optimize outcomes. Experience seamless collaboration and enhanced productivity with Wiseback’s role-based user management capabilities.

Response Management: Close the Loop

Elevate Every Closed-Loop Process Ignite continuous improvement and drive data-driven decision-making while fostering loyalty through exceptional experience management. Seamlessly create correspondence, receive instant alerts and status updates, and guarantee swift resolution of issues across all organizational levels. Transform your operations and elevate your customer experience to new heights!

Ready to Use QR Codes: Generate & Print with Wiseback

Streamline customer feedback with ease! Wiseback automatically generates print-ready QR codes for every form you create. Available in SVG and PNG formats, these QR codes allow seamless access from any mobile device. No app downloads required – simply scan the code and start providing valuable feedback in seconds. Wiseback’s QR Code Editor empowers you to further customize the design for a polished look on printed materials.

Automated Surveys

Automate your surveys effortlessly with our user-friendly APIs, designed to streamline data collection and enhance customer experience. With just a few simple integrations, you can deploy surveys at scale, gather valuable insights in real-time, and make informed decisions that drive your business forward. Elevate your customer engagement strategy and unlock the full potential of your feedback process with our powerful solutions.

Streamline Insights with Custom Visual Reporting

Empower your team with our custom visual reporting feature. Our platform offers a drag-and-drop interface that allows you to create comprehensive reports effortlessly. Choose from dozens of pre-built analyses tailored for experience management, enabling you to visualize and interpret customer data with ease. With our intuitive design, you can customize and share insights quickly, ensuring your organization makes data-driven decisions that enhance customer satisfaction and drive business growth. Explore the full potential of your data with our seamless and user-friendly reporting tools.

AI-Powered Data Processing

Harness the power of AI to elevate your data processing capabilities. Our platform offers advanced AI-driven features, including sentiment analysis to gauge customer emotions, topic tagging to categorize feedback, and actionable recommendations to guide your strategic decisions. Dive deep into root cause analysis to uncover underlying issues and leverage AI-generated summaries for quick insights. These cutting-edge tools empower your team to transform raw data into meaningful, actionable intelligence, ensuring you stay ahead in delivering exceptional customer experiences.

Response Tagging

We understand the importance of detailed feedback analysis. Our Response Tagging feature allows you to categorize customer responses with precision. Tag feedback across categories like product quality, customer service, usability, pricing, and overall experience to gain actionable insights. Identify trends and address issues promptly. Enhance your decision-making with organized and categorized feedback, ensuring every customer voice is heard and acted upon effectively. Elevate your customer experience strategy with Wiseback’s advanced Response Tagging.

Enhance Loyalty with Wiseback's Coupon Code Delivery

Boost customer engagement and satisfaction with Wiseback’s Coupon Code Delivery feature. Easily distribute gift and discount codes as rewards for valuable customer feedback. Wiseback can generate unique codes for you or you can upload your own codes for distribution. Our seamless process ensures that every customer feels appreciated, encouraging ongoing interaction and loyalty. Elevate your customer experience strategy with Wiseback’s efficient and user-friendly Coupon Code Delivery.

Stay Alert with Rule-Based Notifications

Stay on top of critical feedback with Wiseback’s Rule-Based Notifications feature. Set customized rules to trigger notifications based on specific answers, ratings, or feedback categories. This ensures you never miss important insights and can address issues promptly. With real-time alerts, you can take immediate action to enhance customer satisfaction and improve overall experience. Keep your finger on the pulse of your customer feedback with Wiseback’s intelligent notification system.

Effortless Multilingual Forms and Automated Translations

Expand your reach with Wiseback’s Multilingual Forms feature. Easily create forms in multiple languages with automated translations for every language, ensuring seamless communication with your diverse audience. Our platform is optimized for RTL (right-to-left) languages, providing a smooth experience for all users. When a translation exists, forms automatically display in the corresponding language, enhancing user convenience. Additionally, if you receive responses in languages other than your account language, they are automatically translated, allowing you to understand and act on all feedback effortlessly. Simplify global interactions with Wiseback’s advanced multilingual capabilities.

On-premises and Private Cloud Options

Flexible Deployment Options

Wiseback offers the flexibility of deployment to suit your organization’s needs. While it operates as a cloud-based platform by default, we also provide On-premises and Private Cloud options. This flexibility ensures that you can choose the deployment method that aligns best with your security requirements, compliance standards, and operational preferences. Whether you prefer the convenience of cloud-based services or the control of On-premises installations, Wiseback supports your decision, ensuring seamless integration and optimal performance across all deployment environments.

Seamless Integration with Wiseback APIs

Unlock the power of seamless integration with Wiseback’s robust APIs. Our APIs enable two-way communication, facilitating effortless connectivity with ERP, CRM systems, and all your essential software applications. With Wiseback APIs, you can streamline data exchange, automate processes, and enhance efficiency across your organization. Whether you’re looking to synchronize customer feedback with your CRM, integrate survey data with your ERP, or connect with any other software, our APIs ensure smooth interoperability and real-time data synchronization. Experience the flexibility and power of integrated solutions with Wiseback APIs.

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