NPS Made Easy: Powerful Insights for Deeper Customer Loyalty

Forget basic NPS scores! Wiseback unlocks the true potential of this loyalty metric. Our platform goes beyond the number with a comprehensive measurement and analysis suite. Effortlessly collect NPS data across channels, gain actionable insights from sentiment analysis and open-ended feedback, and benchmark your success against industry standards. Wiseback empowers you to understand your customers better, close the loop with detractors, and make data-driven decisions that cultivate lasting loyalty.

Streamline NPS Measurement with Wiseback's Omnichannel Platform

Wiseback eliminates the complexities of NPS measurement. Our omnichannel platform empowers you to launch contextual NPS surveys seamlessly across various channels. Capture valuable customer feedback at the perfect moment, whether it’s through targeted email campaigns, website pop-ups, in-product prompts, or mobile app interactions. Wiseback streamlines the process, ensuring effortless data collection and a holistic view of customer sentiment. This empowers you to gain actionable insights and make data-driven decisions that cultivate enduring customer loyalty.

Deep Dive into NPS: Wise Analysis Unlocks Actionable Insights

Wiseback goes beyond a basic NPS score. Our Wise Analysis suite offers a powerful toolkit specifically designed for in-depth NPS analysis. Uncover trends over time, compare your performance against benchmarks, and gain granular breakdowns to pinpoint areas for improvement. Wiseback’s AI-powered analysis even identifies key topics driving your NPS, revealing deep customer sentiment. Transform your NPS into a strategic tool for driving loyalty and growth – all powered by Wiseback’s actionable insights.

Turn Detractors into Promoters: Wiseback Makes Closing the NPS Loop Easy

Wiseback simplifies customer feedback analysis. Your customers are automatically categorized as Promoters, Passives, or Detractors based on their NPS score. This clear segmentation empowers you to prioritize outreach efforts. Wiseback’s management screens provide all the tools you need to close the feedback loop, addressing Detractors’ concerns and nurturing Passives into loyal advocates.

Act Fast, Retain Customers: Wiseback's NPS Notification Rules

Wiseback empowers proactive customer relationship management. Define custom notifications based on NPS scores, ensuring you stay on top of critical feedback. Set up rule-based alerts for situations requiring immediate action, allowing you to address Detractors’ concerns swiftly. This rapid response fosters loyalty and minimizes the risk of customer churn.

NET PROMOTER, NPS ARE REGISTERED U.S. TRADEMARKS, AND NET PROMOTER SCORE AND NET PROMOTER SYSTEM ARE SERVICE MARKS, OF BAIN & COMPANY, INC., SATMETRIX SYSTEMS, INC. AND FRED REICHHELD.