Listen Real-time & Omnichannel
Listen everywhere, in real time, and gain invaluable insights into your customers’ sentiments and preferences. Gather feedback at every stage of the customer journey. Enhance your customer experience strategy with our feature-rich solution.
In today’s competitive landscape, understanding your customers is no longer a luxury—it’s a necessity. We believe exceptional customer experience (CX) starts with truly listening to your customers. We provide a comprehensive suite of tools designed to capture valuable customer feedback across every touchpoint, whether digital or physical.
Create and customize your forms for all touchpoints in minutes
Wiseback empowers you to truly listen with our advanced form builder. Craft engaging surveys in minutes using drag-and-drop functionality, with options for metrics, open-ended prompts, and logic branching. Enhance surveys with emojis and images, and customize them for any device. Listen deeply and gather rich customer insights effortlessly.
Unifying Your Voice of the Customer with Omnichannel Feedback
Unleash the power of customer experience with Wiseback’s comprehensive platform. We gather feedback from every touchpoint via SMS, email, kiosks, QR codes, apps, websites, social media, reviews, and more, providing a unified view of your customer journey. This omnichannel approach helps you identify trends, understand your customers better, and continuously refine your CX strategy.
Wiseback: Beyond Listening, We Capture the Customer Symphony
Wiseback goes beyond basic feedback. We’re your all-access pass to capturing customer sentiment across every touchpoint. From seamless in-app feedback with our mobile and web SDKs to physical touchpoint insights via kiosks and QR codes, we create a complete picture. And the journey doesn’t end there. Utilize SMS and email for targeted transactional feedback, ensuring a holistic understanding of your customer experience.
Empowering Every Voice: Your Open Access XM Platform
Empower every voice in your organization! The XM platform breaks down silos by opening up valuable customer insights to all stakeholders, from frontline employees to executives. This fosters a culture of customer-centricity, ensuring everyone in your business is aligned with your customers’ needs and empowered to deliver exceptional experiences.
Stay Alert with Rule-Based Notifications
Stay on top of critical feedback with Wiseback’s Rule-Based Notifications feature. Set custom rules to trigger notifications based on specific answers, ratings, or feedback categories. This ensures you never miss important insights and can address issues promptly. With real-time alerts, you can take immediate action to enhance customer satisfaction and improve overall experience. Keep your finger on the pulse of your customer feedback with Wiseback’s intelligent notification system.
Scale Up, Gain Insights Faster: Wiseback's Automated Survey Powerhouse
Automate your surveys effortlessly with our user-friendly APIs, designed to streamline data collection and enhance customer experience. With just a few simple integrations, you can deploy surveys at scale, gather valuable insights in real-time, and make informed decisions that drive your business forward. Elevate your customer engagement strategy and unlock the full potential of your feedback process with our powerful solutions.
Hear the Social Buzz: Wiseback's AI-Powered Social Media Monitoring
Don’t let the social buzz slip through the cracks! Wiseback extends your listening reach beyond kiosks and apps with powerful social media monitoring. Our seamlessly integrated module collects customer comments and sentiment scores from all major social platforms, giving you a centralized hub for social insights. Wiseback’s AI then analyzes and categorizes these comments, presenting them alongside your existing experience data. This holistic view empowers you to truly understand your customers’ online voice, identify areas for improvement, and cultivate positive brand sentiment across every touchpoint.
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