Go Beyond Scores: Wiseback's Happiness Ratio Unlocks a Unified View

Wiseback transcends traditional metrics with the Happiness Ratio. This innovative approach utilizes a Likert scale (typically 2-10), but converts all feedback, from emoji responses to star ratings, into a unified happiness score over 100. This empowers you to gain a unified view of customer sentiment, regardless of question format. Now, you can easily identify areas for improvement and make data-driven decisions that drive lasting customer satisfaction.

Smiles Included: Design Fun & Functional Forms with Wiseback

Say goodbye to boring surveys! Wiseback empowers you to create visually appealing forms with emojis and drag-and-drop ease. Seamlessly integrate happiness components like emoji scales and smiley faces, making feedback fun and engaging. Start measuring customer happiness in minutes – Wiseback makes it easy to capture valuable insights in a visually appealing way.

Identify Unhappy Customers Instantly: Wiseback Groups for Faster Action.

Wiseback streamlines customer feedback analysis. Unhappy customers automatically grouped based on Happiness Ratio (below 70). Actionable segmentation empowers prioritize outreach efforts. Address concerns, close feedback loop swiftly, minimize customer churn. Wiseback empowers proactive customer relationship management to ensure no voice goes unheard.

Uncover Deeper Customer Sentiment with Wise Analysis for Happiness

Wiseback goes beyond basic happiness scores. Wise Analysis, our powerful report builder, allows you to unlock a deeper understanding of customer feedback. Utilize our drag-and-drop happiness analysis tools to effortlessly explore trends, identify areas for improvement, and gain granular insights. Wise Analysis empowers you to create impactful reports in minutes, transforming customer happiness data into actionable strategies that drive long-term success.

Never Miss a Frown: Set Up Happiness Alerts with Wiseback.

Wiseback personalizes customer feedback. Define custom notification rules based on Happiness Scores (calculated by averaging happiness questions). Get instant alerts for responses with low scores, empowering you to address customer concerns immediately. This proactive approach fosters loyalty and minimizes churn, ensuring every customer feels heard and understood.