Wiseback provides us with the platform we need for our customer experience management project. An important factor for us was the seamless integration of Wiseback’s software and services with our CRM system. Wiseback allows us to measure NPS with the detailed breakdowns we want, and allows us to track customer comments on social media on the same platform. The feedback collected in real time turns into the insights we need for the flawless customer experience. We greatly appreciate Wiseback’s contributions to our project.