Beyond Satisfaction: Wiseback Drives People and Culture Transformation

Employee Experience (EX) and Customer Experience (CX) are like two halves of the an apple. A happy, engaged workforce translates to exceptional customer service. Wiseback empowers you to manage EX through a people & culture lens, fostering a thriving work environment. Our platform equips you with the tools to nurture employee potential, ultimately leading to a seamless and positive CX for your customers. It’s time to stop neglecting EX – Wiseback is your key to unlocking a truly remarkable customer experience.

Listen Beyond the Surface

Don’t just hear your employees, truly listen at every touchpoint. From interviews and onboarding to promotions and annual reviews, Wiseback empowers you to gather continuous feedback. Our platform captures insights monthly, quarterly, and annually, providing a holistic view of the employee experience journey. By fostering a culture of open communication, Wiseback unlocks the true potential of your workforce.

Metrics That Matter: Wiseback Optimizes Your Employee Experience Journey

Forget flying blind – Wiseback equips you with the power of data. Our platform tracks key employee experience metrics like eNPS, eCSAT, and happiness, providing real-time insights. This granular data allows you to compare performance across departments and identify areas for improvement. With Wiseback, you can focus on what truly matters, fostering a measurable and optimized employee experience.

Unlocking the Nuances: Wiseback's AI Analyzes Beyond the Words

Traditional surveys often miss the emotional nuances behind employee feedback. Wiseback’s AI-powered text analytics delves deeper, uncovering hidden sentiments and insights through open-ended response analysis. By automatically assigning relevant tags and identifying emotional undercurrents, Wiseback empowers organizations to address the heart of employee concerns, fostering a more positive and productive workplace.

Close the Loop, Ignite Engagement: Wiseback Supercharges Your EX Strategy

Wiseback transforms EX management from chaos to control. Our intuitive management screens empower you to oversee the entire process. Easily grant access, assign tasks, and categorize responses. Utilize tags to organize feedback for efficient analysis. Respond promptly to employee concerns directly through the platform, fostering open communication. Wiseback equips you with the tools to effectively address employee needs, creating a thriving and engaged workforce.

Seamless Integration, Streamlined Feedback: Wiseback Empowers Your EX Strategy

Forget manual data entry and disjointed systems. Wiseback seamlessly integrates with your existing tools – HR, ERP, and more – through our robust API. This means instant data transfer, eliminating tedious tasks. We go a step further with automated, rule-based surveys. Triggered by specific processes or employee milestones, these surveys capture real-time feedback, ensuring you get the right insights at the right time. Wiseback empowers an efficient and data-driven approach to employee experience management.

Data-Driven Decisions, Delivered: Wiseback's EX Intelligence at Your Fingertips

Forget static reports and information overload. Wiseback takes EX data to the next level with an advanced, drag-and-drop reporting system. Instantly create custom reports tailored to your specific needs, without needing any technical expertise. Uncover actionable insights with personalized report screens, empowering data-driven decision making. Wiseback automates report delivery on your schedule – daily, weekly, monthly, quarterly, or annually – ensuring you always have the latest insights at your fingertips. Let Wiseback transform EX data into a strategic advantage for a thriving workforce.