With Wiseback Chequebook developed for restaurants and cafes, it is easy to collect instant feedback and manage customer experience.
Customer experience is of critical importance for the food and beverage industry, which is among the most competitive sectors. While queues form at the doors of businesses that differentiate themselves with the customer experience they offer, businesses that do not manage customer experience catch flies.
Say goodbye to paper and pen
Fancy paper forms, which are a traditional method, usually contain dozens of questions. The title of the form is Customer Satisfaction Form, Customer Suggestion and Complaint Form or its variants. In the feedback left with paper forms, apart from confidentiality and measurement issues, there is also the problem of reaching the right person. In the digitalized world, there are many alternative methods for collecting feedback. You can use the Wiseback Account to quickly and instantly measure customer experience at the point of touch.
Get instant feedback, measure happiness, NPS
With Wiseback Chequebook, your customers can easily evaluate their experience during the checkout process and leave you feedback. You can also add questions for happiness score and NPS measurement to your form and kill several birds with one stone.
Suitable for chain and branch structure
If you have a brand that offers services in a chain structure, you can collect feedback on a branch basis. You can compare your branches with happiness and NPS scores. By using the push notification feature, you can also ensure that branch officials receive sms / e-mail notifications. If you want to collect feedback on an employee group basis within the restaurant, you can use a separate Wiseback Account for each employee or employee group. You can change the surveys on the Wiseback Account, which can be managed remotely like Wiseback kiosk screens, and you can easily track details such as charging, screen brightness, etc.
Create logical flow
When asking for feedback from your customers, you are sure that there will be many questions you want to ask. Instead of many unnecessary questions, create a survey that starts with a single question and continues with a logical flow. Apart from multiple and single choice questions, you can use open-ended questions when necessary. You can create scenarios where you want to find the problem experienced by an unhappy customer and ask for an NPS score from a happy customer. You can offer your customers a colourful survey interface with facial expression emojis.
Start right now
Start managing customer experiences in your business with Wiseback Account. With its advanced survey creator, NPS measurement and ready-made templates, Wiseback allows you to manage all experiences through different channels such as web, e-mail, kiosk, sms, QR code, mobile application. Register for free and start managing all experiences
