Success Stories Powered by Wiseback

Wiseback is more than just a platform; we’re your partner in creating extraordinary customer and employee experiences. We are here to transform your business!

Discover how businesses like yours have transformed with Wiseback. From startups to established enterprises, we’ve helped organizations across industries achieve extraordinary results by revolutionizing their customer and employee experiences.

Flexibly Designed for Maximum Impact. Wiseback’s adaptable platform is built to transform your business. Whether B2B or B2C, we deliver tailored solutions that align with your unique goals. Our platform maximizes your investment, driving real results and propelling your business forward.

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Explore Our Customer Success Stories

"Wiseback has empowered us to create a truly customer-centric organization, where data-driven decisions are at the core of our success."

Wiseback has become our strategic partner in crafting a flawless customer journey. By unifying customer and employee insights, we’ve transformed feedback into a powerful catalyst for innovation. The platform’s AI-driven analysis provides the roadmap to deliver extraordinary experiences that resonate with our customers. As a result, we’ve witnessed a tangible uplift in customer satisfaction and loyalty. Wiseback has empowered us to create a truly customer-centric organization, where data-driven decisions are at the core of our success.

Oktay Güneş

Training and Development Manager

“The feedback collected in real time turns into the insights we need for the flawless customer experience”

Wiseback provides us with the platform we need for our customer experience management project. An important factor for us was the seamless integration of Wiseback’s software and services with our CRM system. Wiseback allows us to measure NPS with the detailed breakdowns we want, and allows us to track customer comments on social media on the same platform. The feedback collected in real time turns into the insights we need for the flawless customer experience. We greatly appreciate Wiseback’s contributions to our project.

Cansu Demir

CX, CRM & Value Management Director

“A significant factor for us was the seamless integration of Wiseback's software and services with iGA's IT infrastructure”

Wiseback provided us with the vital technological infrastructure required for our customer experience management project. A significant factor for us was the seamless integration of Wiseback’s software and services with iGA’s IT infrastructure. Wiseback furnishes us with detailed real-time feedback analysis from all channels, equipping us with the necessary insights for achieving a seamless passenger experience. We highly appreciate Wiseback’s contribution to our project.

Abdulkadir Demirtaş

Customer Experience Manager

“Our NPS results reached all-time best values”

We initiated our Customer Experience measurement and management project in 2019. By 2023, all of our store managers have been engaged in the project. Notably, our NPS results reached all-time best values. Our objective is to deliver a flawless customer experience through reports encompassing detailed analyses and instant notifications, enabling us to attentively listen to our customers’ voices. With Wiseback, we have gained an advanced platform where we can manage the customer experience.

Tuğba Çise Sucularlı

CRM Manager

“Wiseback allows us to manage experiences end-to-end and measure them at every step”

We quickly took the Audience Experience project live. With the insights we gained from all touchpoints, we prepared for the next events and managed to achieve great results. In the 50th anniversary of İKSV, we have found a solution with Wiseback that allows us to manage experiences end-to-end and measure them at every step.

Atasun Kaşbaş

Audience Experience & Marketing Director

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