Case Studies

puma-case-study-cx

Case Study: Puma Converts Every Step for the CX Excellence

Posted on by

Puma Türkiye transformed its stores into dynamic ecosystems with Wiseback. By centralizing operations and gathering real-time insights, Puma delivers unparalleled customer journeys, from product placement to fitting rooms. Experience the power of data-driven retail. Puma began utilizing the Wiseback solution in its Türkiye operations in early 2020 and expanded its use to UAE stores in
-> Continue reading Case Study: Puma Converts Every Step for the CX Excellence

emlakjet-case-study

The Success Story of Emlakjet: Turning Every Interaction into an Experience

Posted on by

Offering services to real estate offices all over Türkiye, Emlakjet needed to measure the customer experience at all touchpoints and gather insights for a seamless Emlakjet experience. The customer experience project was initiated with Wiseback at the beginning of 2021 to measure the experience of real estate offices in new membership, membership renewal, support processes,
-> Continue reading The Success Story of Emlakjet: Turning Every Interaction into an Experience

iksv-case-study-audience-experience

Case Study: İKSV & Audience Experience

Posted on by

Istanbul Foundation for Culture and Arts (İKSV) managed to achieve its goal of providing a perfect audience experience within a few months with the feedback it collected while measuring all events organized with the Audience Experience project, which started in 2022, at every stage with Wiseback. İKSV Marketing and Audience Experience Director Atasun Kaşbaş brought
-> Continue reading Case Study: İKSV & Audience Experience

wiseback-iga-istanbul-airport-case-study

Case Study: The Success Story of Passenger Experience at iGA Istanbul Airport

Posted on by

iGA Istanbul Airport, which has the largest terminal in the world and serves in the main terminal building of 1 million 400 thousand square meters under one roof, stands out by hosting 70 million passengers. Measuring and managing passenger experience across such a large area was a challenge in itself. iGA Istanbul Airport partnered with
-> Continue reading Case Study: The Success Story of Passenger Experience at iGA Istanbul Airport

flormar-case-study

Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience

Posted on by

Flormar caters to its customers’ cosmetic needs with its 136 stores spread across all corners of Turkey. The beauty experts in its stores aim to provide customers with the most suitable products through free makeup applications. Commencing its Customer Experience measurement and management project with Wiseback in 2019, Flormar achieved its all-time best NPS results
-> Continue reading Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience