Category: Blog

A difficult economic year is ahead. Survive with belt-tightening or improve customer experience and stay ahead of the..

The future of Amazon, the e-commerce giant that made its founder the richest person in the world, is..

All businesses care, or appear to care, about customer experience. Managing customer experience is more difficult than it..

Developed by Fred Reichheld, Bain&Company and Satmetrix Systems, NPS® (Net Promoter Score) is also called Net Promoter Score..

The first step in customer experience management is to measure the experience. To find out what kind of..

Customer experience differs based on the products and services offered. Each sector’s approach and strategy to customer experience..

If we look at the origin of the word omni-channel, we see that it is formed by the..

The Information Age, which started with the introduction of the Internet, is about to give way to the..

NPS, which is accepted in the US and European countries and included in customer experience processes as a..