Category: Blog

The recommendation score NPS, which has recently become the most common metric for measuring customer loyalty, is also..

In the digitalizing world, your business website is your gateway to the world. Sometimes your website is the..

How about using SMS surveys and NPS measurement to get feedback from your customers? There are many ways..

Businesses have to operate in an increasingly competitive world. While the costs of acquiring new customers are rising,..

Have you tried using a tablet kiosk in kiosk mode to collect feedback from your customers? Collecting feedback..

Mystery shopper is one of the oldest and most common methods for collecting feedback. But how accurate is..

Instead of boring survey interfaces, how about giving your customers an emoji survey with facial expressions? It’s a..

Employee experience is the total value that employees give to their companies as a result of their interactions..

A difficult economic year is ahead. Survive with belt-tightening or improve customer experience and stay ahead of the..

The future of Amazon, the e-commerce giant that made its founder the richest person in the world, is..