Category: Blog

How To Manage B2B Customer Experience?

Blog

26 May 2021

How To Manage B2B Customer Experience?

When it comes to customer experience, the B2C – Business to Consumer business model, which mostly addresses the..

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Amazon Will Now Prioritise Employee Experience

Blog

15 Apr 2021

Amazon Will Now Prioritise Employee Experience

The road to success in customer experience passes through employee experience. Employee experience, which ranked 3rd in our..

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Blog

22 Feb 2021

Is Your Mobile App Ready For A Seamless Customer Experience?

The share of smartphones in global Internet traffic passed 50 percent a few years ago and continues to..

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Blog

18 Dec 2020

7 Topics That Will Stand Out In Customer Experience In 2021

2020 went down in history as the year of the pandemic. For 2021, there are three different scenarios:..

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Blog

22 Nov 2020

What Is The Difference Between Customer Experience (CX) And User Experience (UX)?

What exactly do the popular terms customer experience (CX) and user experience (UX) mean? For your business to..

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Blog

4 Oct 2020

What Is The Transactional Net Promoter Score tNPS (transactional NPS)?

Introducing tNPS (Transactional NPS), the transactional version of NPS, the most popular metric for measuring customer experience in..

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Blog

22 Sep 2020

How to Turn Cybersecurity Into An Opportunity In Customer Experience?

Cybersecurity and customer experience seem like completely opposite topics. But if you take a closer look from an..

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Cargo Companies And Customer Experience In The Pandemic

Blog

24 Aug 2020

Cargo Companies And Customer Experience In The Pandemic

Cargo companies have given a bad test during the Covid-19 pandemic. Although the reason for this is shown..

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customer feedbacks

Blog

12 Jul 2020

How to increase customer feedbacks?

You can only get comments that will add value to your business by collecting customer feedbacks. You can..

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NPS

Blog

30 Jun 2020

Have you measured your NPS (Net Promoter Score ®)?

Almost all of the companies on the Fortune 500 list actively use NPS® (Net Promoter Score). NPS is..

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