In early 2023, TokenFlex initiated a customer experience project with Wiseback to measure the CSAT (Customer Satisfaction) score in detail at every step of the TokenFlex customer experience journey, which centers around mobile applications.
In 2024, the project scope was expanded to include the transfer and analysis of user reviews from Google Play and App Store for the TokenFlex application, as well as customer comments from Instagram, X, Facebook, EkşiSözlük, and Şikayetvar platforms to Wiseback.
Learn how TokenFlex is leveraging Wiseback to enhance customer experience (CX) through innovative digital apps. This case study explores how these apps drive customer satisfaction and loyalty, and includes insights from Sinan Karakaya, Head of Customer Experience at TokenFlex. Download the case study below.
