Author: Wiseback

Blog, Case Studies

8 Aug 2023

Case Study: Flormar – Breaking Records with NPS Score and Flawless Customer Experience

Flormar caters to its customers’ cosmetic needs with its 136 stores spread across all corners of Turkey. The..

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Blog

11 Jun 2023

What should be considered when designing an experience survey?

Brands must listen to and understand their customers on the path to delivering flawless customer experiences. Experience surveys..

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Blog

25 Apr 2023

Gather Feedback from Your App Using Wiseback Mobile SDK

In today’s business landscape, mobile applications take center stage in the customer experience offered by many companies. To..

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CX Trends 2023 Wiseback

Blog

26 Dec 2022

5 Topics You Should Pay Attention To In Customer Experience In 2023

Consumers demanded brands to provide a better experience in 2022. Brands that listened to their customers and improved..

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Blog

30 Oct 2022

Which Channel Has A Higher Response Rate In Customer Surveys?

How can the response rate in customer experience surveys be improved? What is the range of response rates..

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Blog

16 Oct 2022

Metric Selection In Customer Experience: CSAT, NPS, CES

Which metrics are used in customer experience management? What are the differences between popular metrics CSAT, NPS, CES?..

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Blog

4 Oct 2022

For A Seamless Customer Experience In E-Commerce: Technological Acceptance Model

While e-commerce is experiencing its golden age, increasing competition is challenging e-commerce companies. Companies that want to stand..

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Blog

23 Jun 2022

Digital Transformation and Customer Experience

Wiseback Co-Founder Hasan Genç was the guest of the Digital Transformation program with Murat Yıldız, which was broadcast..

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CX Strategy

Blog

14 Mar 2022

8 Steps To Build Your CX Strategy

Today, the secret of successful businesses lies in the strategies they adhere to. Apart from guiding businesses, strategy..

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8 Topics That Will Stand Out In Customer Experience In 2022

Blog

31 Dec 2021

8 Topics That Will Stand Out In Customer Experience In 2022

We are preparing to welcome 2022 with the expectation of normalization after the pandemic-affected years of 2020 and..

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